Store policy
Order, Cancellation & Return Terms
Last updated: 31 July 2026
These terms apply to products purchased from After-Form through our website, Shopify checkout, or a quotation and invoice issued by the studio.
Project-specific conditions stated in an accepted quotation or invoice supplement these terms. Nothing in these terms limits consumer rights that cannot legally be excluded.
1. Orders and quotations
Submitting a cart or invoice request is an inquiry and does not create a confirmed order. We will confirm product availability, specifications, final price, taxes where applicable, delivery cost, lead time, and any installation requirements before payment.
An order becomes confirmed when payment is received or when another payment arrangement is agreed in writing and After-Form issues written confirmation.
2. Cancellations
Please contact us as soon as possible if you need to cancel an order. Standard products can normally be cancelled before dispatch.
Made-to-order, commissioned, or clearly personalized products can be cancelled before written production confirmation. Once design, sourcing, or fabrication has started, cancellation or a change-of-mind refund might not be available. Any project-specific cancellation conditions will be stated in the quotation or invoice.
3. Returns
For eligible standard products, you may request a return within 30 days after delivery. The product must be unused, in the condition in which it was received, and returned with its original packaging and proof of purchase.
Contact us before sending anything back. If the return is accepted, we will provide the correct return address and shipping instructions. Items returned without prior authorisation might not be accepted.
4. Made-to-order and personalized products
Products made to a customer's specifications, commissioned for a particular project, or clearly personalized are generally not returnable for change of mind after production has started. This does not affect rights relating to defective, damaged, or incorrectly supplied products, or any mandatory rights under applicable law.
5. Return shipping
Unless the product is defective, damaged, incorrectly supplied, or applicable law requires otherwise, the customer is responsible for return shipping, suitable packaging, insurance, and any related charges. Original delivery charges are handled in accordance with applicable law and the confirmed order terms.
6. Damage and incorrect items
Please inspect the delivery as soon as reasonably possible. If a product arrives damaged, defective, incomplete, or different from what was confirmed, contact us promptly and include the order or invoice number, photographs of the product, and photographs of the packaging.
Keep the product and all packaging until we confirm the next steps. We will review the issue and arrange an appropriate repair, replacement, collection, or refund where applicable.
7. Refunds
We will notify you after an authorized return has been received and inspected. If a refund is approved, it will be issued to the original payment method unless another method is agreed in writing.
Approved refunds are normally initiated within 10 business days. Banks and payment providers can require additional time to process and display the refund.
8. Exchanges
We do not guarantee direct exchanges. Where a standard product is eligible for return, the quickest option is normally to complete the authorized return and place a separate order for the replacement product.
9. European consumer rights
Eligible consumers in the European Union may have a statutory 14-day right of withdrawal for distance purchases. Exceptions can apply, including for goods made to the customer's specifications or clearly personalized. Mandatory local consumer rights remain unaffected.
10. Manual invoices and project orders
For high-value, trade, commissioned, and project orders, the quotation or invoice may include additional conditions covering deposits, production milestones, storage, delivery, installation, duties, cancellation costs, and acceptance. We will provide those conditions before payment.